Privacy Policy

1. Introduction

CIRO-regulated trading platform ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us when you visit our website, request platform access, or otherwise interact with our services. This Policy sets out the categories of information we collect, how we use it, who we may share it with, and the choices available to you.

By accessing or using our website and platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, please discontinue use of our website and services.

2. Information We Collect

We may collect the following categories of information, depending on how you interact with us:

• Contact information such as your name, email address, phone number, and company or firm affiliation, typically provided through our request-access or contact forms.
• Account and platform data including credentials, usage preferences, and activity logs generated while using the platform, where applicable.
• Technical information such as IP address, browser type, device identifiers, and general location data, collected automatically through standard web technologies.
• Communications including correspondence you send us via email, forms, or other channels, and records of related responses.

We do not knowingly collect sensitive personal information unless it is voluntarily provided and directly relevant to the services requested.

3. How We Use Information

Information collected may be used to:

• Respond to inquiries and process requests for platform access.
• Operate, maintain, and improve our website and platform functionality.
• Communicate updates, administrative notices, or information relevant to your use of our services.
• Monitor for security, fraud prevention, and compliance purposes.
• Comply with applicable legal, regulatory, and contractual obligations.

4. Legal Basis for Processing

Where applicable law requires a legal basis for processing personal information, we rely on one or more of the following: your consent, the necessity of processing to perform a contract with you, compliance with a legal obligation, or our legitimate interests in operating and securing our business, provided such interests are not overridden by your rights.

5. Sharing and Disclosure

We do not sell personal information. We may share information with:

• Service providers and vendors who perform functions on our behalf, such as hosting, analytics, or communications, under confidentiality obligations.
• Regulatory authorities or other third parties where required by law, regulation, or legal process, including obligations arising from operating within a CIRO-regulated framework.
• Professional advisors, such as legal or audit firms, where necessary for business purposes.
• A successor entity in connection with a merger, acquisition, or sale of assets, subject to appropriate confidentiality protections.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support core functionality, remember preferences, and analyze website traffic. You can control or disable cookies through your browser settings; however, doing so may affect the functionality of certain features on our website.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Policy, including satisfying any legal, accounting, or reporting requirements. Retention periods may vary depending on the nature of the information and applicable regulatory obligations.

8. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, or alteration. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. International Transfers

Where information is transferred, stored, or processed outside of the region in which it was collected, we take steps intended to ensure that such information continues to receive an appropriate level of protection consistent with this Policy and applicable law.

10. Your Rights and Choices

Depending on your jurisdiction, you may have rights to access, correct, update, or request deletion of your personal information, to object to or restrict certain processing, or to request a copy of information in a portable format. To exercise any of these rights, please contact us using the details provided on our Contact page. We will respond to verified requests within a reasonable timeframe in accordance with applicable law.

11. Children's Privacy

Our website and services are not directed to individuals under the age of majority in their jurisdiction, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us so that we may take appropriate action.

12. Third-Party Links

Our website may contain links to third-party websites or services. This Privacy Policy does not apply to those third parties, and we encourage you to review their respective privacy policies before providing any information.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. The updated version will be indicated by a revised "Last updated" date, and continued use of our website or services after such changes constitutes acceptance of the revised Policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out via the details provided on our Contact page.